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Poly VideoOS 5.0.0 Has Been Released

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Poly VideoOS 5.0.0, which was announced last month, was released during Japan's Golden Week.
https://support.hp.com/bg-en/document/ish_14105024-13147809-16
In this post, I will summarize the new features and important points based on the official release notes, along with my own interpretations.

Poly VideoOS 5.0.0

Release Version: Poly VideoOS 5.0.0 / PolyOS 5.0.0-418922
Supported Provider Modes: Microsoft Teams mode or Device Mode only

Release Overview

Poly VideoOS 5.0.0 is a major release for supported second-generation Poly Studio X/G series devices.
It includes an Android platform update, support for Microsoft Teams / Device Mode, improvements in performance, security, and audio/video quality, and several bug fixes.

Important Notes

  • The upgrade requires Poly VideoOS 4.6.0 or later.
    • If you are on a version older than 4.6.0, 4.6.0 will be automatically installed first, followed by the update to 5.0.0.
  • Partner applications are no longer bundled in the main software package and will be downloaded individually after the upgrade.

Supported Devices

The supported devices for Poly VideoOS 5.0.0 are as follows:

  • Poly Studio X32
  • Poly Studio X52
  • Poly Studio X72
  • Poly Studio G62
  • Poly TC10

Unsupported Devices

The following devices are not compatible with Poly OS 5.0.0:

  • Poly Studio X30
  • Poly Studio X50
  • Poly Studio X70
  • Poly G7500
  • Poly TC8 (Poly TouchOS)

Unsupported Providers

The following providers are not supported in Poly OS 5.0.0, but support is planned in subsequent releases:

  • Poly Video Mode
  • Google Meet
  • RingCentral
  • Dialpad
  • GoTo Meeting
  • Tencent

Platform Updates

  • The base software for Poly Studio G62 / X32 / X52 / X72 is updated to Android 13.
  • The base software (Poly TouchOS) for the Poly TC10 touch controller is updated to Android 12.
  • The system's factory restore partition is also updated to Poly VideoOS 5.0.0. Performing a factory restore will not revert the device to a previous version.
  • After this update, you cannot revert to a previous VideoOS version.

Key New Features and Improvements

Performance and Quality Improvements

  • Smarter camera framing through the introduction of new machine learning models
  • Audio quality improvements through enhancements to AI Noise Block and microphone processing
  • Reduced startup time for touch controllers
  • Improved conference processing efficiency through CPU resource optimization
  • Reduced audio and video latency
  • Improvements in firmware update management and application delivery

While there are no groundbreaking new features, many functional improvements have been made to basic operations.

Security and Compatibility

  • Enhanced security through application integration
  • Base software updates to prepare for future feature additions and long-term lifecycle support
  • Strengthened integration for Microsoft Teams environments

Supplementary Notes

  • Software is already available from the following download sources:
    • Polycom support site / Poly Lens service swupdate.lens.poly.com
    • Microsoft Teams Admin Center
  • Before upgrading, ensure the target device is running Poly VideoOS 4.6.0 or later.
  • Since you cannot roll back after updating to 5.0.0, please verify the impact before deployment.
  • Please ensure you do not upgrade if you are not using Microsoft Teams mode or Device Mode only.
    • If you have automatic updates configured, the update will not execute on unsupported provider modes.
    • Support for other provider modes is planned for future releases. Until then, please continue using the 4.X software.

Summary

Poly VideoOS 5.0.0 is a significant major update that includes a base platform update to Android 13.
Improvements in performance, audio/video quality, and security are unique to the first software built exclusively for second-generation hardware. On the other hand, because it is not possible to downgrade, has limited supported devices, and has restricted supported provider modes, it is crucial to check carefully before deployment.

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