How to Resolve CertMetrics Login Issues Caused by Duplicate Accounts

https://cp.certmetrics.com/google/en/login

Recently, I found myself unable to log in to my account on CertMetrics, the recently launched Google Cloud certification portal, due to the following error:

the specified email is used by multiple certmetrics accounts

Since I had been able to log in before, I thought about what might have caused this. I suspected it might be because I created an English account on webassessor to take the English version of an exam (especially since the error message sounds like there are duplicate registered email addresses).

However, even though I had an idea of the cause, there was nothing I could do on my end, so I reached out to support.

I followed the prompts based on my situation and, in the final inquiry details section, I used Google Translate to write something like, "I can't log in to my account. My email address is this, and I think it's because I have both Japanese and English accounts." I received a reply immediately, and I was able to log in without any issues.

I hope this helps someone who is facing the same problem.